Consumer Council has released the third quarter, consumer complaints first place conditioning class.

<P> 10 月 22 日 from Wuxi City Council was informed that the third quarter of this year, a total of all complaints received since 1156, an increase of 29.45%, to accept the consumer phone calls, visits, letter contact 7760 persons (times), for the consumer .economic loss of 2.187 million yuan to restore. .Among them, air conditioning, communication products the forefront of complaints, complaints are still decoration materials, "fever" rebate. .</ P> <P> air conditioning type of complaints the first place </ P> <P> due to extreme weather last for a long hot summer, strong sales of air conditioning products, giving rise to the air-conditioning sales, installation, maintenance and other operations of the large increase in the enterprise .The service has brought a severe test. .The third quarter, the city ranked air conditioning products for individual commodities the first complaint, received a total of 98, up 100%. .Which reflects the quality of products 15%, 56% of marketing contracts. .</ P> <P> complaints mainly reflected the quality of the products without refrigeration for air conditioning products, indoor water leakage, noise, smell, compressor failure, does not start normally, etc.; marketing contracts, the complaints were mainly consumers to buy air-conditioning .After the operator is not timely delivery, installation delays, air conditioning, after the repair is not timely repair, maintenance, low level of technology, repeated maintenance, repair again and so on. .</ P> <P> "absorption charge phone" cloth traps </ P> <P> three quarters of communications products receiving 90 complaints, an increase of 31.1%. .Among them, on the "smoking fee phone" complaints are common. .Mr. Zhao in August this year, consumers bought a brand mobile phones, the use of a few months phone bill every month is always found to be somehow less than a dozen dollars. .</ P> <P> Council official said, "suck charges cell phone," mainly concentrated in low-end mobile phone or cottage, the phone at the factory, mobile phone manufacturers to pre-charge in the phone built-in menu .bundled software, consumer traps regularly sent procedures, and set in some common or easy to touch the user function keys, so that the user unknowingly incurred significant costs in addition. .</ P> <P> materials complaint "fever" reclaim </ P> <P> decoration materials in the third quarter received 54 complaints, an increase of 35%. .Among them, 30 cases of product quality and type of complaints, accounting for 55.6%; marketing contract type of complaints 9. .The main problem of consumers reflect the poor quality of decoration materials, floor tiles with color, wood floors crack, shoddy materials, windows and doors, customized goods and match the sample, does not meet the design requirements, shoddy, after-sales service such as missing or delayed. .</ P>.