Revealing the hidden rules: pitfall appliance maintenance

Recently, Ms. Yu consumers told us that her family's gas water heater is broken, repair work over and over again took four or five times, and each will receive tens to more maintenance.

Just repaired when the machine is working properly, you can use for a week or so, and there will be problems. She suspected that maintenance workers fault wilfully "set aside" to increase the number of earned maintenance maintenance.

In the home appliance repair industry insight survey, journalists found that electrical appliances repair, misfiring so many, "no disease small repair," "little disease overhaul" has become the industry's unspoken rules and furthermore also play a "quick lift" and "stealing" tricks.

Information for serious asymmetric allow consumers in these unspoken rules completely at a disadvantage, not to pay attention to could fall into the traps.

No disease small repair overhaul small disease

On the Internet, a name of "the industry blew himself up in household appliances repair Insider" post raises a lot of friends.

Has long been engaged in a brand appliances maintenance of Wei Zhao, who revealed the message: "many manufacturers, and even some international brand after-sales service centers are outsourcing, by an individual or firm contracted. These service centres and manufacturers has commissioned between maintenance agreement. In this kind of outsourcing maintenance service mode, if the appliance is still in the phase of the ' third package ', then the behavior of maintenance, the contract generally more regular maintenance providers will also be carefully completed maintenance, repair costs are covered by the manufacturers directly to service providers. Once over the ' third package ' of the period, the maintenance cost by consumers directly to service providers, when maintenance is very high. ”

"No disease small repair," "overhaul" is a small household appliance repair industry pervasiveness of unspoken rules, this trick is the appliance is defective, or the small defects as large faults, took the opportunity to profit.

For example, TV didn't sound vanishing, originally just changing a fuse jijiao money can solve the problem, but the repair work as a major part is damaged, you need to get a new one, a few hundred dollars to charge customers; such as air conditioning condenser is broken, repair costs only 100 $, but maintenance workers carefully "double check", says the compressor is broken, so your users 2800 Yuan; TV set with long, loose some welding parts, originally only needs welding you can, but the technician is required for the main parts, which have received a few hundred dollars more ...

To this, Mr. Wang has deep feelings.

Not long ago Mr. Wang's digital camera fails, then he thought it was a machine part is damaged, they will find a repair shop. Someone told him there was a problem with the lens, receive a $ 150. But since then, similar problems there, Mr. Wang Internet posting to Internet users consult the cause of the failure. "Friends have told me that this is mainly caused by a mistake, as long as the restore factory settings can be resolved. According to this discussion, troubleshooting, not at all what the lens. ”

Has been involved with a particular brand air conditioning repair for up to 6 years of Liu Chengwei, who admits the online posting on an air-conditioner, the real cost of more than 120 even very expensive.

Small faults as big problem, in the entire industry is a universal phenomenon, enter this trade not long before anyone would know.

The vast majority of consumers for home appliance internal structure and operation principle is not clear, but they were wearing the uniform of the "formal manufacturers" after-sales service personnel and trust are not normally expressed doubts, often repair workers say it is, say how to repair it.

Maintenance, rarely will a consumer will shell open verification service as a result, therefore, maintenance workers can unscrupulously exercise their bait.

Covertly shoddy

Carefully recall, you are exposed to household appliance repair, is attributed to "a part is broken," and eventually to replace the new part is back to normal?

"The so-called repair, is actually changing parts.

"This sentence in repair industry, is a tacit unspoken rules.

Mr. home desktop connection suddenly goes black, even, quickly moved to a computer repair shop for maintenance.

At that time, the maintenance personnel is the video burn, even then spend money for Mr. a video card, at the turn of the 20 Yuan. The next post, the computer once again "the strike". This time, the maintenance staff was changed block graphics, but the computer is still no reaction, then a is called a "pin" components, the computer would be back to work, change the "pin" have spent another 20 Yuan. Who knows, the computer is the same as moving back home after the fault occurrence. So, hurry to the master computer repair friends for help. "May be a problem with the power supply. "Sure enough, my friend changed power, computer back to normal. Reminder in friends, even the third time to Mr. repair shop, a replacement video card, back to the original graphics again, everything is normal, no "video. ”

By coincidence.

Mr. Liu's air conditioning problem, the machine stops running. By merchants and after-sale maintenance workers check, said that the compressor is broken, the need to replace the compressor, costs nearly $ 2000. Replacement, Mr. Liu left a mind, will be replaced by the compressor stayed. By chance, he encountered a repair master, and let him check it. Repair master will be "broken" compressor reinstall, discovery air conditioning working properly, the compressor is not bad.

The so-called "covertly" is in maintenance smuggle people appliances on expensive, the quality is very good, no damage of parts replacement, and replace it with cheap or from old electrical appliances on the removed parts.

In this way, not only can you earn pen maintenance costs, but also to get some good parts for profit. But uninformed consumers can only be kept in the dark.

Then, change the following accessories gone? insider said that the replaced parts are repaired to the new machine, and some are as new and change to the consumers, the service provider from which the profits are even bigger.

Fait "manufacturing" fault

Mr. WONG's air conditioning just bought a year, second year summer again found no refrigeration, maintenance workers check after said to fluoridation.

After maintenance work for air conditioningThe addition of fluoride and charge a fee of $ 80. After the air conditioning running properly. The third year, the air conditioning and an old problem. This time, looking for another repair shop maintenance workers. "Your home air leakage, need fluoridation fluoride. "Repair workers said. "How will always leak air conditioning fluoride?" for two consecutive years serious leak of fluorine, feel kinda funny. Pressed again, the maintenance work will reveal the truth: that the air conditioner to the sincere need fluoridation, because connections outside the machine of copper tube with a stamp is not tighten the screws, resulting in the leakage of fluoride.

Although Mr. WONG could not confirm the screws in the end is the installation and repair workers deliberately not tighten or "unexpected", but "stealing, ' manufacturing ' fault" is indeed a home appliance repair industry an unspoken rules.

The so-called "fait" is some repairers in customer home appliances, has found an excuse to fix up a lot of trouble to get home to move to the maintenance department slowly.

Then take the customer site, feel free to "manufacture" failures, fix the high maintenance costs after request. Some even still in the "reserved" on household appliances, let the customer more repair of home appliances with more, found his hand to the disease, not only can your maintenance costs, and falling a technology brilliant reputation.

On the Internet, this kind of "stealing, ' manufacturing ', ' reserved ' fault" hidden rules "by netizens rated as the most damaging unspoken rules."

Meipu force consumption charges

As long as the maintenance of electrical appliances on the "door to door charges" and "no fee" is not new.

Whether to repair or not to repair, regardless of whether or not repaired, as long as the maintenance personnel on-site, on-demand collection of "money". General gas stove, water heater and other small electrical appliances, on-site service charge $ 10 to $ 20. Washing machines and other medium-sized appliances, on-site fee price for $ 40 to $ 60. Air conditioner, etc. larger appliances, on-site fee is $ 40 to $ 150. And on-site fee not included in the cost of repair or spare parts costs. But the so-called "no fee" is just open appliance shell, take a look at what has failed. And the "door to door charges", no matter how consumers choose to repair or modification, regardless of whether the right to post the final fee is not a penny less.

Ms. Gao experience interesting.

Ms. Gao one brand in the fridge and strange broken, beat star service hotline immediately. On-site maintenance workers through simple check to tell her, circuit board bad needs to repair shops to repair, maintenance of two $ 300 rub. Refrigerator to the repair shop after Ms. Guo and get a phone call, calling refrigerator compressor is broken, repair must be at least $ 800. Guo said, had known was the price she not repair. And manufacturers are responding to that "If you don't fix, we now send back the machine, but you have to pay for on-site maintenance and removal costs $ 100. ”

Meipu plain fare, also in some repair work initially false price, then the repair process by various names for price increases.

The tactic being used by some small service facility.

"My home repair boiler, call each other only tell my on-site fee is $ 60, specific parts prices to maintenance personnel of maintenance orders.

Maintenance personnel on-site inspection said to swap parts out of the price scare me, he needs $ 500. But people repair workers have come, also check out the on-site fee must be paid, even if you think the price is very expensive, but this time you still have what to choose? "in the media work of Ms. Yang complain now household appliance repair price no transparency, there is a kind of" forced consumption ".