Three phase electrical appliance package can return or free maintenance

Household electric appliances product after three packages, a failure will not be able to Exchange or refund? maintenance must pay money? Zhengzhou consumers Pang recently encountered such a problem.

However, with the help of local business associations, manufacturers, or as he goes through a return service.

Mr. Pang July 2007 buy a fridge, last may, a cold storage in the fridge door is not strict.

Repair, manufacturers will soon come to the door. For the month of June of this year, the refrigerator again the same fault, manufacturers and send someone to carry out the repair. These two are in the period, manufacturers will not mention charges. But the second time after less than a month, cold-stored door the third time the same failure. This time, because the three packages, for doors, Mr. Pang have to pay a fee of $ 800.

Mr. Pang questioned said that the same question always repair is not good, but also from the last maintenance only 23 days, exceeding the duration of the three packages of 5 days, if you only need to replace doors, why do the last maintenance not to change, but simply? he believes corporate purpose is to drag through the three guarantees good debt change period.

Mr. Pang argue, but on-site maintenance personnel are not resign.

"Maintenance staff use Containerboard will Gates not martial law pad, make do with. "Pang subsequently repeatedly find manufacturer customer service, the answer is always the money for the door. But, Mr. PANG to local consumers ' complaints. In consumers with the help of the staff, manufacturers promised Mr. Pang free maintenance requirements, also according to the actual situation as Mr. Pang has return service. Mr. Pang told reporters: "through the identification of manufacturers headquarters, the fridge was always happens in every door is not strict, failure is caused because the frame deformation, no maintenance, and replacement doors also not solve the underlying problem. So the final question to exchange goods, but I have lost confidence that a product, request a return, manufacturers will have to go through the return, while the corresponding depreciation charge, I am still very happy, but for consumers with the help of the staff, I do not know three package period also enjoy return service. ”

CCA Assistant Secretary-General King Tiger, it was noted that although in General, household electric appliances product after three package period need at his own expense, repair, but it is not absolute, as the three guarantees of article 6, paragraph 2: "guarantee repair of the product after normal to use more than 30 days.

"Mr. Ponce icebox although three packages, but the fault is in the period, and failed time margin last repairs only 23 days, maintenance, failure to meet the 30-day minimum quality assurance, so even after three packages, manufacturers like to give the free repair service. Three bags of article XIII also provides the "three packages within the validity period, meets the conditions of exchange goods, the seller without the same model with the specifications of the product, consumers are unwilling to change the other models, specifications, products and request a return of, the seller shall return; there is the same model with the specifications of the product, consumers do not want to change and require a return of, the seller shall return the goods have been used in accordance with the provisions of the depreciation charges. Depreciation computed from the date of the invoice to the date of return, which shall be deducted from the repair of old used and time to be rectified. "Mr. Pons returns, and lawful.